Last Updated: 1 August 2026
Introduction
At Nation Food, customer satisfaction is important to us. We take great care in packing and delivering high-quality food products. Please read this Return & Refund Policy carefully before placing your order.
1. Return Eligibility
Due to the perishable and consumable nature of food products, returns are accepted only if you receive a damaged, defective, incorrect, or tampered product.
2. Reporting an Issue
Please notify us within 24 hours of delivery by emailing support@nationfood.in with your Order Number, photographs of the product, photographs of the outer packaging, and a brief description of the issue. Requests received after 24 hours may not qualify for review.
3. Verification Process
Our customer support team will review the information provided. We may request additional details before approving a replacement or refund.
4. Refund & Replacement
If your claim is approved, Nation Food may offer a replacement product or a full refund, depending on product availability and the nature of the issue. Approved refunds are processed to the original payment method within 5–7 business days. Bank processing times may vary.
5. Non-Returnable Products
The following are not eligible for return or refund: opened or partially consumed products, products damaged due to improper storage after delivery, change-of-mind purchases, orders with incorrect shipping information supplied by the customer, and products purchased during clearance promotions unless they arrive damaged or incorrect.
6. Cancellation
Orders may be cancelled only before dispatch. Once an order has been shipped, cancellation requests cannot be accepted. Please refer to our Cancellation Policy for details.
7. Transit Damage
If your package appears visibly damaged during delivery, we recommend refusing delivery where possible and immediately notifying us with clear photographs.
8. Food Safety
For quality and food safety reasons, products that have been opened, used, or stored improperly cannot be accepted for return.
9. Contact Us
Nation Food
Email: support@nationfood.in
Business Hours
Monday – Saturday
9:00 AM – 6:00 PM (IST)
Registered Office
Plot No. 597, Building No. 36
Madhipur, Konark
District: Puri
Odisha – 752111
India